Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Lumyoro. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy before placing an order.

1. Shipping Coverage

Lumyoro currently ships throughout the United Arab Emirates and may offer international shipping to selected countries where available.

Shipping availability may change from time to time without prior notice.

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends, public holidays, or non-business days may be processed on the next business day.

During promotional periods, sales events, or peak seasons, processing times may be extended.

3. Delivery Time

United Arab Emirates

Standard delivery typically takes:

2–5 business days

Delivery times may vary depending on:

Customer location
Courier service performance
Weather conditions
Public holidays
Operational circumstances beyond our control

International Deliveries

International delivery times vary by destination and courier service.

Estimated delivery times are provided for guidance only and are not guaranteed.

4. Shipping Charges

Shipping charges are displayed during checkout before payment is completed.

UAE Orders

Orders of AED 100 and above qualify for free standard delivery.
Orders below AED 100 may be subject to a shipping charge as displayed at checkout.

International Orders

International shipping fees are calculated at checkout based on destination, package size, and courier rates.

5. Customs, Duties and Taxes

For international orders, customs duties, import taxes, and local government charges may apply.

Such charges are the responsibility of the customer unless otherwise stated.

Lumyoro is not responsible for delays caused by customs authorities.

6. Delivery Address Responsibility

Customers are responsible for providing accurate and complete delivery information.

Lumyoro shall not be responsible for delays, failed deliveries, or additional charges resulting from:

Incorrect addresses
Incomplete addresses
Incorrect contact information
Failure to receive delivery attempts

7. Delivery Delays

While Lumyoro works closely with trusted delivery partners, delivery times are estimates only.

Lumyoro shall not be liable for delays caused by:

Courier service disruptions
Weather events
Customs inspections
Government restrictions
Public holidays
Events beyond our reasonable control

8. Lost, Damaged or Missing Shipments

If an order arrives damaged, appears incomplete, or has not been delivered within a reasonable period, customers should contact Lumyoro as soon as possible.

Please provide:

Order number
Description of the issue
Supporting photographs where applicable

Lumyoro will investigate with the relevant courier partner and work towards an appropriate resolution.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, Lumyoro reserves the right to deduct any shipping, handling, return shipping, or related charges incurred before issuing any applicable refund.